Description

Channel description

“Compensation clause: If the goods are delivered to our company and collected at the end of the journey, if the entire shipment or the entire box is confirmed to be lost (partial loss within a box will not be compensated), and cannot be recovered within 3 months, the maximum compensation is 40RMB/KG + refund freight.
For higher compensation for electronic cigarettes, you can purchase additional insurance from our company. The minimum consumption within 15KG is 150/ticket (compensation value), 15KG + insurance + 5RMB/KG will compensate 120RMB/KG + return shipping, insurance + 10RMB/KG will compensate 200RMB /KG + return shipping fee.
This channel is customs cleared in Germany and handed over to German DHL/UPS for pick-up. After DHL/UPS pick-up, it will be sent to the destination country for secondary inspection and customs clearance (e-cigarettes sent to all EU countries may be subject to secondary inspection and customs clearance) and need to be handled by the recipient. Our company is unable to solve the problem and will not make any compensation. “

https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode

Special statement and disclaimer:
(1) The above costs only include domestic transportation fees, international transportation fees, destination country tariffs (included in tax-included channels, not included in non-tax-included channels), foreign back-end delivery fees, and other fees such as inspection fees and warehouse rental fees. etc. are not included;
(2) Customs detention due to failure to declare actual value, infringement issues, infringement of intellectual property rights, product accessories not meeting the requirements of the European Union and other countries, local import bans, quality issues with the goods themselves, and specific certification issues involved. ,
Our company does not assume any responsibility and reserves the right to pursue the sender for compensation for the losses caused to our company; our company will not compensate if the goods are detained by customs after pick-up.
(3) In the event of war, natural disasters and other force majeure factors, no compensation will be accepted unless the goods are damaged or lost;
(4) No compensation will be given for delays, or if there is an overall delay in timeliness caused by flight delays/customs clearance delays during transportation, no compensation will be accepted.
(5) Since our company is unable to inspect the quantity and integrity of the goods upon receipt, no compensation will be accepted for missing product quantities or partial loss/damage if the outer box is not obviously damaged. If the outer box is found to be obviously damaged when signing for receipt, we will not accept compensation. , please reject it and keep the evidence.
(6) Our company has the right not to transfer any goods that have not been paid in time and will not compensate for the resulting losses.
(7) Due to last-mile delivery such as DHL, it may not be possible to provide POD (hand-signed proof). If customers need proof of receipt (POD), our company will try our best to provide it.
(8) Compensation for missed customs declaration in general trade: 3 times the customs declaration fee. Please be careful when receiving customs declaration documents. If you do not accept the compensation standard, do not send it! ! Shipping is the default!
(9) If the goods have not been received, please inform our company to provide a questionnaire for investigation within 14 days after the receipt of the same invoice. If it is expired, inquiries, claims, etc. will no longer be accepted! As long as there is one item signed for or picked up at a non-Amazon address, compensation for incomplete receipt will not be accepted.
(10) If there is any legal dispute, you need to appeal to the Qianhai Cooperation Court of Shenzhen City, where our company is located.
(11) Hungary does not support returns. The recipient needs to be reminded to pay attention to the delivery, otherwise our company will not compensate for the loss of the goods.

“Customs declaration surcharge:
(1) General trade: 350 yuan/ticket (goods that have been declared in the bonded area are subject to a 500 yuan/ticket handling fee), and the renewal fee is 50 yuan/ticket. Customs declaration port: please contact customer service for details (please note: no bill of lading is provided)
(2), no limit on the number of product names
(3) If POD is required: 15RMB/item”

“1. This European air delivery channel (P1 price) rejects the following products:
(1) The value of the goods exceeds 150EUR/carton.
(2) Imitation brands, powders, chemicals.
(3) Built-in batteries (battery power exceeding 100W), pure batteries, medicines, tobacco and alcohol, cash and securities, as well as various prohibited items that airlines require not to be transported, reject all infringing goods.
(4) Irregular products are not accepted (round goods; triangular or triangular packaging; goods with protrusions on the main body of the goods; goods with unstable bottoms, goods of the opposite sex; goods with multiple packages bundled together resulting in oversized goods; use Goods packaged in special sacks, barrels, metal, wood, cloth, film or express bags are packaged with handle rings or closed; outer packaging is tied with rubber bands or wrapped only with tape). “

2. There is no service for remote addresses, please refer to DHL remote postal code. Do not accept Amazon goods.

“3. No service on the island. Spain: No service. Postal codes: starting with 51-52, starting with 35-38, 07001 – 07999, BFPO/POBOX, military address
Italy: No service zip codes: 23030, 22060, BFPO/POBOX, military addresses;
Cities without services: Livigno, Campione”

“4. Size requirements: Volume heavier than 16KG will not be accepted. Volume weight = length*width*height/6000
Length╳Width╳Height≥21*10*1cm;
Length╳Width╳Height≤120*60*60cm;”

“6. Surcharge for European Returned Shipments Deductions:
1) DHL needs to change the delivery address after extraction, DHL charges RMB100 yuan per ticket of goods to modify the address fee, but does not guarantee 100% success in modifying. If the change of delivery address is unsuccessful, please notify the recipient to reject, DHL will be returned to our foreign offices, and then change the address to be sent, the return of the costs incurred are: returned from the recipient to the foreign office of the cost of 80RMB/ticket, the cost of re-delivery of 100 + 10 * billing weight.
2) Goods out of the warehouse after fastening: due to the overseas system function, once the goods out of the warehouse temporarily will not be able to do any fastening, looking for goods and other operations, so from now on this pipeline of goods will not accept the fastening of the intercepted cargo requirements, fastening service is suspended!
3) If the goods to our domestic warehouse without shipping before the need to change the label, charge a labeling fee: 1 yuan / Zhang;
4) If the goods are damaged in the transportation process resulting in normal transit, our domestic warehouse to provide box replacement service, 50 yuan / box;
5) The offer does not include the actual costs, such as: customs inspection, inspection caused by the warehouse rent container rent, Amazon warehouse caused by the PREPULL, warehouse rent, overtime waiting fee, declaration does not meet the customs penalty, etc.
6) The return caused by the error of our company, such as the need for the second delivery, the second delivery cost reimbursement.”Translated with DeepL.com (free version)

Special Note: If the customer once agreed to accept the services of our company, as a default customer has read in detail the contents of this price list notes, and accept the terms of the constraints.

Additional information

Weight	N/A
Package Type	Air freight package
Weight	1KG, 2KG, 3KG, 4KG, 5KG, 6KG, 7KG, 8KG, 9KG, 10KG, 11KG, 12KG, 13KG, 14KG, 15KG, 16KG, 17KG, 18KG, 19KG, 20KG