There are three common abnormal package states in international logistics transportation: package delay, package loss and package damage.

For the case of package delay, major logistics companies have not yet announced the corresponding compensation standards, that is, no corresponding compensation is provided for package delay.

For the two situations of package loss and package damage, we will compensate according to the compensation standards of each route. At the same time, we also provide full insured compensation services, that is, if the package has the above problems, we will pay you the full amount of the goods and freight. You can contact the online customer service to apply for compensation.

1. Compensation time measurement standard: the package delivery node is calculated after the warehouse is sent out;
2. Running time: September 28, 2024;
3. Compensation method: the user contacts the customer service, and the customer service will verify the situation and return the compensation amount directly to the user’s account;